Frequently Asked Questions
Everything you need to know about shopping with Koren Jerusalem
What are your shipping options and delivery times?
We offer worldwide shipping. Domestic orders within Israel typically arrive within 3-5 business days, while international shipping durations vary by destination, generally taking 7-14 business days.
What is your return policy for fashion items?
You can return any unworn, unwashed item with original tags attached within 14 days of receipt. Please contact our customer service team to initiate a return or exchange.
How do I know which size will fit me best?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart. If you are between sizes, we generally suggest sizing up for a more comfortable fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and local Israeli payment methods to ensure a secure and convenient checkout process.
Are the colors of the clothes accurate on the website?
We make every effort to display the colors of our products as accurately as possible. However, due to different monitor settings and lighting, slight variations in color may occur.
How should I care for my Koren Jerusalem garments?
To maintain the quality of your items, we recommend following the care instructions on the inner label. Most of our pieces benefit from cold hand washing and air drying.