Returns & Exchanges
At Koren Jerusalem, we want you to be completely satisfied with your purchase. If your fashion piece isn't the perfect fit, you can return or exchange items within 14 days of receipt in their original condition.
Initiate Your Request
Contact our customer service team via email or WhatsApp with your order number and the reason for the return or exchange.
Prepare the Package
Ensure the items are unworn, unwashed, and have all original tags attached before placing them back in their original packaging.
Ship to Jerusalem
Send the package back to our Jerusalem studio using a trackable shipping service or drop it off at our physical boutique location.
Quality Check & Refund
Once our team inspects the returned items, we will process your refund to the original payment method or issue a store credit within 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing